Casa Grande Mountain Retreat has more than 35 years of history serving as a space to cultivate peace and wellness for all. We have recently reopened our doors and are looking for staff to help us keep growing. We’re proud of our respectful and friendly work environment. If you’re interested in being part of our team, please email us at work@casagrandepr.com

We are currently hiring for the following positions: 

Front Desk Agent

We are looking for individuals to join our Front Desk team to undertake all receptionist and clerical duties at our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality, while also being very perceptive and disciplined. You should be comfortable assisting guests in a wide variety of needs and circumstances. The ability to problem solve and give accurate information is a must. A customer-oriented approach is essential. English and Spanish is required.

The goal is to make all of our guests and visitors feel comfortable and valued while at Casa Grande.

Responsibilities for Front Desk Agent

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities 
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Arrange spa & wellness services for guests
• Maintain the record of guests that have checked in and out
• Keep front desk space organized and clean
• Assist with gift shop purchases
• Occasionally support restaurant staff with entering of food and beverage orders onto guests’ room accounts

Qualifications for Front Desk Agent

• Able to communicate in both English & Spanish
• High school diploma or GED equivalent
• Excellent customer service skills
• Amazing interpersonal abilities
• Top-of-the-line organizational skills
• Ability to handle multiple tasks at once
• Good time management skills
• Detail oriented
• Able to work nights and weekends

Server/Kitchen Assistant

We are looking for servers/kitchen assistants who will be responsible for taking orders from and serving food to customers. Duties will mostly include taking food and drink orders and writing them down on order slips, and ensuring that tables are served properly and that all payments are collected. They may also include assisting in the kitchen with cleaning and prepping. 

To succeed in this role, you will need to have a positive attitude and the ability to work well with other staff. Previous work experience involving customer service in a fast-paced environment is greatly desired.

Server Responsibilities:

• Take food and drink orders from customers accurately and with a positive attitude.
• Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for communication with kitchen staff and the rest of the staff.
• Engage with customers in a friendly manner.
• Knowledge of the menu, with the ability to make suggestions.
• Clear, properly clean and set tables between uses.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Collect payments from tables.
• Help food preparation staff when necessary.

Server Requirements:

• Able to communicate in both English & Spanish.
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.